Terms and Conditions

2. Description of Services

xProduct provides a cloud-based platform for managing product data, compliance-related information, and Digital Product Passports. This includes:

• Template editors
• Data storage
• Public rendering of product information

Public Pages may be accessed by anyone with a direct link or QR code. We may update, modify, or discontinue features, templates or functionality at any time to improve performance, security or usability.

3. Accounts

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Managing authorised users
• All activity carried out under your account

We recommend enabling multi-factor authentication (MFA). We reserve the right to suspend or terminate accounts that breach these Terms.

4. Subscription Plans, Billing & Payments

4.1 Pricing

xProduct offers the following subscription tiers. All prices are in GBP and may be updated from time to time with reasonable notice. Full plan details are available at xproduct.co.uk/product-pricing.

4.2 Payments

Payments are processed securely via Stripe. We do not store payment card details. By subscribing, you authorise us to charge recurring subscription fees and any applicable charges under your selected plan.

4.3 Free Trial

Certain plans (including the Manufacturer plan) may include a free trial period. If not cancelled before the trial ends, the subscription will automatically convert to a paid plan at the rate stated above.

4.4 Renewal

Subscriptions automatically renew unless cancelled before the end of the current billing period.

4.5 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. Access continues until that date.

4.6 Refunds

No refunds are provided for partial billing periods, except where required by law.

4.7 Non-Payment

We reserve the right to suspend or terminate access where payment is not received.

4.8 Plan Limits & Fair Use

Plans may include usage limits (e.g., number of products or templates). We may restrict or throttle usage to ensure fair use and platform stability. Free accounts may be removed after prolonged inactivity.

5. Customer Content, Data & Ownership

5.1 Ownership

Customers retain ownership of all Customer Content uploaded to the platform.

5.2 Licence to Host

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process and display Customer Content solely for the purpose of operating the service.

5.3 Responsibility for Data

You are solely responsible for:

• The accuracy of all data submitted
• Ensuring content complies with applicable laws
• Any outcomes resulting from use of that data

We do not verify, audit, or validate Customer Content.

6. Templates, Defaults & Data Disclaimer

Default/admin templates and example values are provided for guidance and demonstration purposes only. They are supplied "as is" and must not be relied upon without independent verification. You are responsible for ensuring all published information is accurate and legally compliant.

7. Blockchain Verification Disclaimer

Where blockchain technology is used, it serves to record and secure submitted data. However:

• Blockchain does not verify the accuracy or legality of data
• It only confirms that data has not been altered after submission
• Responsibility for all data remains entirely with the Customer

8. Compliance & Regulatory Disclaimer

xProduct provides tools to assist with product data and compliance management. We do not guarantee:

• Legal or regulatory compliance
• Accuracy of Customer Content
• Acceptance by regulators or third parties

You remain fully responsible for ensuring compliance with all applicable laws and regulations.

9. Environmental & Performance Claims

Where Public Pages include environmental, lifecycle or performance claims, Customers must ensure:

• Claims are accurate, substantiated and not misleading
• Appropriate methodologies and boundaries are used (e.g. "cradle-to-gate")
• Compliance with applicable guidance (e.g. UK CMA Green Claims Code)

Warranty & Indemnity. You warrant that such claims are lawful and supported by evidence, and agree to indemnify us against any claims arising from them.

10. Acceptable Use

You agree not to:

• Upload false, misleading or unlawful content
• Infringe intellectual property or other rights
• Upload malware or attempt unauthorised access
• Scrape or bulk-download content without permission
• Bypass plan limits or system restrictions
• Reverse engineer or exploit the platform

We may suspend accounts that breach this section.

11. Intellectual Property

All rights in the platform, including software, templates, design and branding, belong to Kuzi Design Ltd. You may not:

• Copy, reproduce or redistribute the platform
• Reverse engineer or decompile any part
• Use our branding without permission

12. Service Availability & Changes

We aim to provide reliable access but do not guarantee uninterrupted service. We are not liable for:

• Downtime or outages
• Maintenance interruptions
• Loss of data due to technical issues

We may introduce, modify or remove features at any time. New or experimental ("Beta") features are provided "as is" and may change or be withdrawn.

13. Third-Party Services

The platform relies on third-party providers (e.g. hosting, email, analytics, payments). We are not responsible for:

• Third-party outages
• Changes to their services
• Their terms or policies

14. Data Protection & Processing

We process personal data in accordance with applicable data protection laws.

• Roles. We act as a controller for account and billing data; we act as a processor for Customer-submitted data.
• Processor commitments. We implement appropriate security measures and may use approved sub-processors.
• International transfers. Where data leaves the UK/EEA, we rely on appropriate safeguards (e.g. SCCs or equivalent).
• Email. Cancellation emails are transactional. We do not send marketing without consent.

Please refer to our Privacy Policy for full details.

15. Consumer Right to Cancel

If you are a consumer in the UK or EU, you may cancel within 14 days of purchase without giving a reason, subject to applicable law. To exercise your right, email app@xproduct.co.uk or use the cancellation form at the bottom of this page.

Where services have already begun during the cooling-off period, a proportionate charge may apply for services provided up to the date of cancellation.

16. Limitation of Liability

To the fullest extent permitted by law:

• The platform is provided "as is"
• We are not liable for indirect or consequential losses
• We are not responsible for decisions made using Customer Content
• Total liability is limited to fees paid in the previous 12 months

Nothing limits liability where prohibited by law (e.g. fraud, death or personal injury caused by negligence).

17. Indemnity

You agree to indemnify and hold harmless Kuzi Design Ltd from claims, damages or expenses (including legal fees) arising from:

• Your use of the platform
• Customer Content published via your account
• Breach of these Terms

18. Termination

We may suspend or terminate accounts where:

• These Terms are breached
• Payment is not made
• The platform is misused

Upon termination, access may be revoked and data may be deleted after a reasonable retention period.

19. Changes to Terms

We may update these Terms from time to time. We will notify users via email or website notice where appropriate. Continued use of the platform constitutes acceptance of the updated Terms.

20. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Courts of England and Wales have jurisdiction, except where consumer law provides otherwise.

We welcome complaints first via the contact details below and will aim to resolve them promptly. We may suggest ADR where appropriate.

21. Contact Details

• Company: Kuzi Design Ltd trading as xProduct
• Address: Cradley Enterprise Centre, Maypole Fields, Halesowen, B63 2QB, United Kingdom
• Phone: 07487 566557
• Email: app@xproduct.co.uk

You can also contact us through the feedback form available on our Site.